Privacy Policy
Introduction At Nova Stone Worktops Ltd, we are committed to respecting and protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you send us an enquiry, order samples, book showroom appointments, or interact with our website.Information We Collect
- Personal Identification Details: Name, email address, phone number, and address when you send an enquiry, order samples or book appointments.
- Order, Enquiry and Appointment Details: Information relating to your enquiry such as kitchen plans. Information related to sample orders, showroom booking date and time, and any preferences you provide.
- Technical Data: IP address, browser information, device type, and cookies for improving website performance and security.
- Communications: Any correspondence or feedback you provide through our website forms, email, or phone.
How We Use Your Information
- To respond to your enquiries, feedback, or requests.
- To process and fulfil your sample orders.
- To book, manage, and confirm your showroom appointments.
- To send you relevant updates about your enquiry, orders or bookings.
- To improve our website, products, and customer experience.
- To meet legal obligations and prevent fraud.
Lawful Basis for Processing
We process your personal information based on:- The necessity to perform a contract (e.g., processing your sample orders or appointment bookings).
- Your consent, where provided (e.g., for marketing communications).
- Compliance with legal obligations.
- Our legitimate interests in improving our services and website security.
How We Share Your Information
We do not sell your personal data. We may share your information with:- Trusted third-party service providers (e.g., couriers or suppliers) who help us deliver our services, under strict confidentiality agreements.
- In certain cases, your personal data may be processed and stored using trusted third-party software solutions, such as customer relationship management (CRM) systems, to help us manage communications and improve our services. We ensure that such providers are bound by strict data protection obligations and only use your information for the purposes described in this policy.
- Regulatory or law enforcement bodies if required by law.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse visitor traffic, and ensure site security. You can manage your cookie preferences through your browser settings.Data Retention
We retain your personal data only as long as necessary to fulfil the purposes described above and to comply with our legal and contractual obligations.Your Rights
Depending on your location, you may have rights regarding your personal data, including:- Accessing or correcting your personal information.
- Requesting the erasure or restriction of your data.
- Objecting to certain types of processing, such as marketing.
- Withdrawing consent at any time (where applicable).
- Requesting a copy of your data in a portable format.